Salesforce has rolled out a sweeping AI-powered overhaul of Slack, introducing 30 new features that collectively reimagine the workplace communication platform as an intelligent work operating system.
Founder and CEO Marc Benioff has long positioned Salesforce as the enterprise AI company for the post-CRM era. The Slack redesign is the clearest expression of that thesis to date — embedding AI as a native layer across search, summarisation, task management, and workflow automation.
For Stewart Butterfield’s original Slack vision of reducing the cost of communication, the AI layer represents both validation and transformation. Features that once required human coordination now run autonomously, raising the productivity floor for every team that adopts them.
